10 Kart Refund Policy
At 10 Kart, customer satisfaction is our top priority. We strive to ensure that every product you order meets your expectations. However, if there’s ever an issue, we’re here to help. Please read our refund policy carefully to understand your rights and our process.

Eligibility for Refunds
You may be eligible for a refund under the following conditions:

1. Order Cancellation Before Shipping
You can cancel your order and request a full refund before the product is shipped.

Once the product has been dispatched, the order cannot be canceled unless it falls under the conditions below.

2. Product Damaged on Arrival
If your order arrives with visible damage or defects, you are entitled to a refund or replacement.

Please report the issue within 48 hours of receiving the product.

You will need to provide clear photos or videos showing the damage.

3. Wrong Product Delivered
If you receive a product that is different from what you ordered (wrong size, color, or item), we will issue a refund or send the correct item.

The issue must be reported within 48 hours of delivery, along with pictures for verification.

How to Request a Refund
To initiate a refund, please follow these steps:

Contact Us
Email us at support@10kart.com or use the contact form on our website.

Provide Details
Include the following information:

Your order number

A brief explanation of the issue

Photos or videos (if applicable)

Our Review

Our support team will review your request and respond within 3 business days.

If approved, refunds will be processed back to your original payment method within 7–10 business days.

Additional Information
Refunds are not applicable once the product has been shipped, unless the item is damaged or incorrect.

We may require the return of the product before issuing a refund in some cases. If so, we will guide you through the return process.

Items must be unused and in their original condition to be eligible for return if requested.

Shipping costs are non-refundable unless the refund is due to our error (damaged or wrong item).

Need Help?
If you have any questions or concerns, feel free to reach out to our customer care team at support@10kart.com /+91 8500901819. We’re here to assist you!